The Impact of BPI on Business Results

By | March 8, 2012

There is a particular group of persons within a company that has the distinct advantage of viewing the inner workings of the company from a perspective that most workers don’t enjoy. This group consists of the IT professionals. Due to their role in the organization, they can explore the different components of the business process analysis.

It is common for all business processes within an organization to experience different types of problems that lead to inefficiencies and wasted time. Most companies will find a “quick fix” that may allow them to accomplish the task at hand. However, it is usually not the most ideal solution. The IT professional has gradually become the troubleshooter for solving these problems and making the process work.

Armed with the latest tools and techniques, IT professionals are able to take advantage of their knowledge of how the overall company functions to deliver a better process for the business. Using the business process analysis tools they can gain even greater knowledge of what will produce a more efficient and effective product for the company.

The key to really getting to understand the business process goes beyond just talking about the processes with managers or reading through technical documents. It requires in-depth information and having the proper tools to acquire and present the process detail.

To obtain the detailed information requires going to the people within the company that perform the work and getting a better understanding from them of what happens during their work process. These employees are the ones that fully understand the day-to-day inner workings of the company and their particular job within the company. These employees can provide information about what works and what doesn’t work and how to deal with the roadblocks. This is the portion of the process that should be documented.

Developing the ideal tool to capture this information is critical. It requires finding the balance between being easy-to-use and providing the robust functionality that gives the desired information. It should avoid being just another flowcharting tool with symbol sets that doesn’t furnish the methodology that is beneficial to the company. In other words, it shouldn’t be just flash without substance.

The Graham Process Mapping method provides the ideal tool for documenting business processes. It has a symbol set that incorporates the structured methodology that a business will find beneficial for their task. With a symbol set that is the ANSI and ASME standard, its Process Charting has more than fifty years worth of usage that has stood the test of time. It offers all the features that have evolved with changing technologies yet still has the fundamental characteristics that allow it to encompass the vernacular of business process.

In recent years, other techniques based on electronic systems have begun to overshadow the Graham Process Mapping method because they have overlooked the records display and work steps. This has caused a new generation of process developers to miss the essence of what process is about. They may focus more on the flowcharts and symbols without understanding the need to focus on the process detail.

Those who do utilize the detail process charts have come to understand that it provides better information more efficiently. From this effort, process libraries of charts have been developed. These process libraries are beneficial for training, auditing and certification. They also provide the basis for future improvements in business process.

About the Guest Post Author: Victor Daily is a blogger and freelance writer. He offers IT Services in Brisbane and often writes about latest trends in technology for small businesses.