Why You Need a New Business Phone System

By | January 20, 2012

Does the idea of getting a new phone system send chills through your business plan? You’ll be glad to know the new phone systems are cheap and cost effective. The new business phone systems are also very straightforward. There’s no technobabble barrier to understanding them, and they’re very easy to work with.

There’s been a big change in the way phone systems are designed. The new phone systems are much more like computer systems. The main reasons for this shift are:

  • The demand on phone systems is expanding exponentially – The call volumes and dataloads on modern phone systems are in many multiples of the specifications of the old phone systems. New technologies are eating up phone system capacity. So the natural move was to bigger, better, server-based systems. Some of the new phone systems are actually cloud-based, using the gigantic cloud servers, which, naturally, are perfect for high volumes of data loads of all kinds.
  • System design principles – Complexity is not exactly a great design option for any system, particularly anything managing huge volumes of information. Computer system designs are based on simplifying, speeding up and streamlining operations. It made a lot more sense to design phone systems that are basically fully digital systems very like computer and internet systems. These new phone systems are basically plug-ins, with computer interfaces to set them up.
  • Cost efficiency – Any phone system must be cost-effective. Better, simpler and cheaper systems are in the market’s interest. The new phone systems are all of these things, and they can be configured to suit any business. They’re also fully scalable and customizable, so businesses can get exactly what they require, and not have to endure the irritating experience of buying a package containing “features” they neither want nor need.
  • Technology changes – This is the main driver for getting a new phone system. The old phone systems are going to be hopelessly obsolete within a few years. The vast numbers of new mobile devices, new phone technologies and other innovations are effectively changing the world of business communications. If you think of a phone system as being like a computer operating system, and realize that your old Windows 95 OS would have absolutely no hope of running the software on the market now, that’s the situation.

Getting What You Need

The new telephone systems are also a lot simpler to manage and understand than their predecessors. If you know how to operate your mobile phone and are used to working with baseline computer system interfaces, you’ll have no trouble at all working with them.

These really are low-maintenance, non-labour intensive systems:

You can allocate your phone extensions as you wish.

You can simply install a phone server and take care of the call management automatically.

If you’re a larger business that gets a lot of calls and is highly diversified, you can cover everything you need with a “virtual PBX”, which as the name suggests is really a digital switchboard.

Just tell the phone system supplier what you need, and you’ll get a good selection for a full range of services. The new phone system business models are very adaptable to any type of business.

Note from the Editor: This was a guest post.