Working with Top Phone Technology Pays Off

By | March 12, 2012

A “business unit” is the core operating unit of a business, as distinct from support services. Many businesses are just that- The basic team, doing business. The story with business phone systems for business units is a bit more complex than “normal” businesses. These are extremely variable types of business. They’re true New Economy businesses, often multifaceted and working with multiple lines of business and needing multiple lines of communication.

These really are advanced types of business. They’re basically standalone management teams put together on the basis of their areas of business expertise. Typically, they’ll have a very diverse client base and offer a very wide range of services. They also usually outsource a lot of the work of basic business, like administration, accounts, etc.

The Business Side of Communications

There’s another side to the equation here. These businesses are also extremely good at watching their costs. When they buy communications technology, it’s for a range of good business reasons.

Communications for these businesses means a selection of these functions:

  • Working with separate business operations, often internationally
  • Business projects and separate teams
  • Working with contractors providing business services
  • Marketing operations
  • Working with their outsourced services
  • Sales
  • Client relations
  • Risk management
  • Internet operations
  • Business management
  • Revenue and cost management
  • Warehousing
  • Service provision

If you’re thinking that all this adds up to a need for highly efficient, reliable communications, you’re quite right. The business unit needs to coordinate all these operations, which are often conducted remotely. This overall business model means they’re by definition very communications- based, and that’s where the need for top level phone technology comes in.

The new phone systems – Answer to any business communication problem

The solution to a business unit’s communications issues is simpler than you might think. The new telephone systems have fantastic flexibility and capacity to manage call loads.

The new phone systems include:

  • Phone servers – These servers are extremely efficient. They can manage big call loads easily, like your computer server or internet server.
  • Software – A new type of software called “contact centre” software can manage up to 1000 extensions, and do it in-house. Meaning that it’s very easy to allocate lines to separate operations. You can literally set up a whole project’s communications in a few minutes.
  • Virtual switchboards – Instead of hardware, the new systems use “virtual PBX” technology to manage phone systems. This is about as difficult as operating a basic database – It’s fast, reliable, and very effective in managing big phone systems.

The result of this technology is a phone system that’s business-based, fully customized and scalable. These systems can be expanded easily.

The other element which makes the new systems is all about business: They’re extremely cost-efficient. New Economy business units have excellent margins, and it’s because they use technologies effectively. They minimize their overheads and maximize their profits, because they invest in business technologies which deliver what they need.

This really is the business mode of the future: a working business network, based on communications around the world. If you’re thinking of starting a business operation, first check out how the New Economy businesses operate, (particularly how they cost their operations) then start looking at getting the right communications.

Guest Post Author Bio: Tom Mallet is an Australian freelance writer and journalist. He writes extensively in Australia, Canada, Europe, and the US. He’s published more than 500 articles about various topics, including Telephone systems and Business phone systems.